Louis Lapiana has nearly 25 years of experience in the healthcare insurance industry and is an expert in insurance administration and structure. He’s worked hands-on with claims adjudication/administration, accident and health underwriting/pricing, healthcare legal compliance, provider/physician contracting, marketing/distribution channel management, reinsurance/excess loss, managed care and Medicare Accountable Care Organizations.
From his beginnings “in the trenches,” starting out in the file room at Automated Benefit Services, Inc. (Third Party Administrator) which began in 1986, Louis has had the opportunity to work, learn, and ultimately manage every aspect of the business from the inside out. Throughout his career, he has developed unique adjudication processes, improved core administration, adjudication, and reporting quality output and efficiencies, developed new products, expanded marketing foot print both geographically and by product, and lead initiatives into new uncharted environments.
Louis is known for his straight-forward and personable approach to sales along with his dedication to success. His innate and learned understanding of the insurance industry, combined with his natural sales ability, are unmatched by his peers.
As an expert in his industry, Louis often dedicates his time to assist others in his industry. He is a former member of the Education Board of the Self-Insurers Association of America (SIIA), Healthcare Administrators Associations (HCAA) member, LuminX Users Executive Committee, and Medecisions, Inc. Healthcare Advisory Committee. With the recent activities surrounding healthcare reform, Louis has participated in numerous discussions with Center for Medicare & Medicaid Innovation senior leadership regarding Accountable Care Organizations. A Licensed Health and Life insurance agent as well, Louis is dedicated to experiencing the industry from every aspect.
While he is active within his own industry, Louis also shares his time and skills within his community. He is a frequent contributor of time and financial resources to countless charities and community groups including the Oakland Business Finance Corporation (board member) and Burger School of Autism.
Louis holds a degree in Business Administration Finance and Accounting from Hillsdale College.