To say the last few months have been busy would be an understatement. The year has been packed with activity across Ascension as the entire organization continues on our One Ascension journey. Every part of Ascension has been impacted by the organization’s further integration, including ACM.
As we mentioned in our All Company Meeting, ACM received a strong endorsement of our business strategy from Ascension’s senior leadership team. This means our division will continue to grow to meet the evolving needs of healthcare and Ascension. For example, risk managers and risk associates located within our ministries are changing their reporting relationship to report directly into ACM. This change will enable us to better leverage our expertise and resources across Ascension as we establish a Center of Excellence for Associate Health and Wellness within the Risk Division.
We also announced that the SmartHealth plan administration team for utilization management, provider relations, data analytics, and clinical health and wellness programs transitioned into Ascension Care Management effective October 1, 2017. While most of these associates were already very closely aligned with ACM and our work, they will now be officially part of our larger team. This change will allow us to consolidate data and combine teams to better coordinate our approach to delivering the appropriate high-quality care for covered Ascension associates and their dependents.
This is certainly an exciting time of change for Ascension and ACM, and we are well positioned within Ascension to lead major initiatives that will impact the future of healthcare in the communities we serve. I want to thank each of you for the work that you do every day to ensure that we are taking care of our patients, providers, clients and each other. Keep up the great work!
Welcome to the first issue of ACM Connect! Earlier this year, we outlined a plan to improve connection and communication across ACM’s divisions and critical support functions. Our recent ACM All Company Meeting and this newsletter are both critical parts to this larger plan.
Inside this issue of ACM Connect, you will learn more about exciting initiatives occurring within each of our divisions, including a new Performance Team driving results within our Care and Network Management Division, winners of our new LOVE Award, and an impactful new dashboard launched across Ascension by our Risk Division.
Finally, you will find a reminder about our Model Community Action Committee’s work, how you can nominate someone for an ACM LOVE Award, and how you can save a few dollars through Ascension’s employee discount program.
We want this newsletter to help you learn more about all the great work that is going on across ACM. If you have suggestions for what we can cover in our next issue, please email firstname.lastname@example.org.
At our first company meeting and call, we announced the creation of the Living our Values Everyday (LOVE) Award. It will be awarded to an individual or department that demonstrates a commitment to living out the values of Ascension and the Guiding Principles of Ascension Care Management.
Associates or a department are nominated by an Ascension associate via a nomination form that is submitted to John Tersigni, Director of Mission Integration. The awards are given out quarterly. Each award recipient will receive a desktop plaque that recognizes their commitment to living out our values every day. Nomination forms will be available via Chatter and through all team coordinators and executive assistants, as well as through the Director of Mission Integration. They may be submitted at any time during a quarter and are due on the date of our ACM company meetings. You can download the form to nominate someone here.
During our Nov. 15 company meeting, we announced our first LOVE Award winners. Congratulations to the following people:
Mitzi Pummer and Jennifer Bauer
"As part of the RM COE Optimization process, Mitzi and Jennifer have been so supportive and understanding of the needs of the Sr. Directors of Risk Management for standardized Risk Management Goals that we can use for our risk associates across all markets. I know we have 3 very measureable valid GPS risk management goals thanks to Mitzi and her team’s work." – Lynn Schuster
Underwriting and Sales Services (Valarie Newcomb, Gianna Schertzer, Paul Brefka, Sandy Turner, Elicia Singleton, Janice Cooper and Kari Lockhart)
"My team is always willing to go above and beyond their job description/scope of the department in order to live out the guiding principles and values of Ascension. From the moment they heard we were joining the Ascension family, they talked about the opportunities as well as the challenges. They were excited and immediately started to 'embrace the change.'" – Theresa Horka
"Throughout this Optum transition, Elizabeth has led with so much grace and care. As our markets struggle to align our workflows and standardize processes, Elizabeth has been our steadfast advocate. She never hesitates to ask the hard questions. She has been our navigator, while empowering all associates as we ride this transition. With so much ambiguity and perceived contradictions, she truly persists." – Zoé Harkoff
Always do what is right (not what is easy).
CORE: Communicate Openly Resolve Early
Find the power in simplicity.
Respect the needs, talents and gifts of all.
Alone we can do so little. Together we can do so much.
If you have any questions about the LOVE Award, you may email John Tersigni, Director, Mission Integration at email@example.com.
The next ACM company meeting is Thursday, Feb. 15 at 1 p.m. Central (2 p.m. Eastern).
On Aug. 1, ABS brought onboard the Austin Community Care Collaborative (CCC), a partnership with Seton Healthcare to provide high-quality, cost-effective care for the most vulnerable in Austin. In Texas, health benefits for the underserved can include those who don’t qualify for Medicaid, are part-time employees with low cost health benefits, and more. Serving the poor and vulnerable population through the CCC program fits perfectly within ACM’s mission.
ABS’ The team’s role in this project includes liaising with providers, ensuring correct claims payments through quality assurance and handling all incoming queries. Its responsibility is to help make the best delivery system for the Central Health partnership with Seton Healthcare.
Natasha Christensen and the ABS team, headed by Joanne Sciuto, has led the charge on the CCC project. The team includes:
A new management team has been assembled to drive performance across the Care & Network division. This new leadership team will ensure day-to-day activities are in alignment with the Care & Network Division Strategy Map objectives and ACM priorities, specifically focused on ACM’s efforts to serve Ascension associates and move ministries to value.
The team, which has representatives from across the division, is committed to defining performance in a meaningful way. Associates will come to work knowing what they need to do each and every day, which will drive performance across the company. By using data and ensuring leaders and associates have action plans, the team will help the transition to value and close any gaps.
Lara Fowler and Laura Clark serve as co-lead of the new structure. The Performance Team Members are:
Over the last 18 months, the Risk Services division has developed a Risk Management Optimization plan and new organizational structure across the system. The structure’s goal is the standardization of job functions, position descriptions and processes to increase proactive clinical risk management and cost savings while decreasing duplication of efforts between Ascension Risk and the ministries. Our Risk Professionals are now supported by both a regional leadership structure as well as oversight of ARS to ensure adequate resources are in place to continue our goal of exceptional patient, visitor and associate safety.
The team has created a dashboard of 15 key indicators to help identify best practices, align performance and promote transparency. The dashboard will help drive change and cost savings and allow ministry leadership and Ascension Risk board members to monitor progress and areas of concern to make informed decisions and celebrate success. While the dashboard was developed in 2016, it was deployed in January 2017 utilizing end of year data; this was updated most recently with June 2017 data.
The team includes:
In August, the Model Community Action Committee was announced. This committee will focus on improving ACM’s Model Community and One Integrated Ministry Alignment Index (OIMAI) scores. Each division is represented by four associates, with an additional associate representing Critical Support Functions. The first meeting of the committee was Sept. 25. The committee will provide an update in ACM Connect each quarter as well as post their progress on Chatter – be sure to check Chatter daily for updates!
Committee members are:
If you are new to ACM, or for those legacy associates who need a quick reminder, we offer employee discount programs with several top tier companies. The following discounts are listed on the first page of the MyAscension portal under My Links, then “Access Information.”